How do you keep the project moving when the client s feedback cycle is inconsistent

Question

Inconsistent feedback cycles from clients can disrupt project timelines and create confusion within the team. How can we maintain project momentum and ensure alignment despite irregular or delayed client input?

Answer 1

To maintain project momentum and to ensure alignment despite inconsistent or delayed client feedback, here’s what I’d recommend:

• At the beginning of the project, establish clear timelines for feedback and communication. Agree on milestones and the timing of client input so the client understands the impact of delays on the overall timeline.
• Let's keep reminding our clients gently before the deadlines so they can provide feedback. Chances are, with regular contact, he or she stays on the hook, and there might be some resolutions of concerns or issues that did not hit a timeline.
• Now, you shall create a buffer in the project's timeline such that in case of any lapse in feedback to the client, he or she always finds himself or herself on track.
• When you do get feedback, ensure that you document it clearly and confirm your understanding with the client. This reduces the risk of miscommunication and ensures alignment.
• In the absence of client feedback, continue making progress on tasks that don't require immediate input. Ensure that the team remains productive and focused on aspects of the project that can move forward without client validation.
• If the feedback is causing severe disruptions, diplomatically escalate to the client that there is a delay in getting the feedback. Explain how it's affecting the project and commit them to a consistent feedback cycle.