How do you balance empathy and authority as a project manager

Question

Balancing empathy and authority as a project manager can be challenging. How do you support your team while ensuring accountability and project success?

Answer 1

Balancing empathy and authority requires a thoughtful approach.

• I focus on understanding my team’s challenges by actively listening and offering support when needed. 
• At the same time, I set clear expectations and hold everyone accountable for their responsibilities. 
• Regular one-on-one meetings help address concerns while reinforcing goals, and I always strive to lead by example, showing both understanding and decisiveness when it matters.