In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has had an immense impact on the world of computing is Salesforce.
How It All Began?
Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can you imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. What would be a feasible solution to this? I am sure you guessed it – building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, it has grown into the fifth-largest software company in the world.
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What Made Salesforce An Instant Hit?
The answer to this is very simple, it was Cloud Computing. Salesforce wasn’t just about a better product at a fraction of the cost. It was about replacing the lengthy installation process and moving everything to the internet. They changed the business model – no more long-term contracts or expensive licensing deals, anyone could use Salesforce with only a simple 50-dollar monthly subscription fee. Learn why Salesforce is the top cloud computing company here!
What is Salesforce?
Before I answer this question, let me brief you about why you should choose this CRM tool.
Benefits of salesforce:
- As seen in the above image, Salesforce CRM provides you with the fastest path from Idea to App. You can concentrate on building your app using this tools, rather than building the infrastructure and tools yourself. This can save you years of time and millions of dollars.
- Salesforce customers generally say that it’s unique for three major reasons:
- Fast – Traditional CRM software can take more than a year to deploy, compare that to months or even weeks with Salesforce.
- Easy – Salesforce wins in the easy to use category hands down. You can spend more time putting it to use and less time figuring it out.
- Effective – Because it is easy to use and can be customized to meet business needs, customers find Salesforce very effective.
- Salesforce is in the cloud, so your team can use it from anywhere with access to the internet.
- If you are a business that is rapidly changing or you are a seasoned company that’s been around for years, your business is probably changing too. Salesforce is completely scalable to your growth.
- Salesforce seamlessly integrates with 3rd party apps. If you want to integrate Salesforce with Gmail you can do it, if you want to integrate it with your accounting software you can do that too. On the other hand, integration is tough with other CRMs.
- Salesforce is affordable, especially if you consider its vast variety of capabilities. Even startups and small business can use Salesforce.
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Statistics which make you choose Salesforce
As of May 2016, Salesforce has had over 150,000 customers across the world. In the world of CRM, Salesforce dominates with a 19.7% market share. Its closest competitors SAP (12.1%), Oracle (9.1%) and Microsoft (6.2%) are far behind. The Salesforce AppExchange features over 2,700 applications which has driven a total of over 3 million installations and more than 70% of Salesforce customers use applications that are listed on the AppExchange. Today, many companies are developing their applications on Salesforce platform or are migrating to Salesforce. This has increased the demand for Salesforce developers and administrators. Currently, Salesforce Architect is one of the hottest skills to have on a tech resume and enrolling for Salesforce PD1 certification is the right time.
What Is Salesforce?
I hope I have answered your question on why you should choose Salesforce. Now, let me introduce you to Salesforce and answer the question on your mind: What is Salesforce? Below is an image which shows the power of Salesforce in today’s tech-savvy world. From tech giants like Google and Facebook to your nearby call center, all of them use Salesforce services and products to solve their problems.
Salesforce started as Software as a Service (SaaS) CRM company. Salesforce now provides various software solutions and a platform for users and developers to develop and distribute custom software. Salesforce.com is based on multi-tenant architecture. This means that multiple customers share common technology and all run on the latest release. You don’t have to worry about the application or infrastructure upgrades – they happen automatically. This helps your organization focus on innovation rather than managing technology. Enroll in Salesforce architect training program to become the master.
What Is Salesforce | Salesforce CRM | Salesforce Sales Cloud | Edureka
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What Are The Services And Products That Salesforce Offers?
To understand what is Salesforce, you need to know the different services and products that Salesforce has to offer and when to use them. Through Salesforce, you can access a wide range of products and services in Cloud, Social and Mobile domains. Below is an image that shows the different services and products that Salesforce offers to its customers.
The Cloud Services That Are Offered By Salesforce Are:
- Force.com, allows admins and developers to create websites and applications into the main Salesforce.com application.
- AppExchange is an online application marketplace for third-party applications that run on the Force.com platform.
- Heroku Enterprise gives developers the flexibility to create apps using their preferred languages and tools.
- Salesforce Thunder is big data and rules processing engine designed to analyze events and take personalized actions.
- Salesforce Sandbox allows developers to test ideas in a safe and isolated development environment.
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| India | Other Cities/Countries |
| Hyderabad | US |
| Bangalore | Atlanta |
| Chennai | UK |
| Thane | Canada |
| Nagpur | Toronto |
| Coimbatore | Sydney |
| Kochi | Dubai |
Other Services That Are Offered By Salesforce Are:
Which Companies Use Salesforce?
Now that we have a clear understanding of what is Salesforce and which service to use when, let’s look at where Salesforce is being used by various companies across different industries.
| Industry | Company | Case |
| Communications | Comcast-Spectator | Comcast-Spectator used Salesforce to maintain detailed customer profiles so that they can identify their biggest fans and market more effectively to them. |
| Financial Services | American Express | American Express started to use Salesforce Sales Cloud in 2010. Now, they have their customer success platform on Salesforce, which connects thousands of employees across organizations, locations and time zones. |
| Government | Obama for America | Staff of Obama for America used Salesforce Service Cloud to send personalized emails to users. They also used dashboards to get real-time read on what the nation was thinking about and where opinions differed across the country. |
| Health Care | Health Leads | With Salesforce Community Cloud, Health Leads are leading the way to a new model for healthcare. Also, with Salesforce App Cloud, they can easily view and update patient data, coordinate with physicians and find effective community resources. |
| High Tech | Sony | Sony uses Salesforce Service Cloud to tune in with its customers. Sony’s customer cases are managed as one unified agent experience which has helped them to keep their customers happy. |
| Media | Coco-Cola Enterprise (CCE) | CCE uses Salesforce across multiple geographies and multiple business functions. From call center agent to service technicians and sales representative, Salesforce is being used to connect people and information. This has helped CCE to deliver a better customer experience. |
| Manufacture | InMobi | InMobi swapped out several CRM systems for the Salesforce Sales Cloud. Salesforce has enabled InMobi to run a single layer of data management through the company. This has made InMobi a fast and efficient company. |
| Retail | Trip A Deal | Trip A Deal’s Heroku based cloud platform application was designed and deployed in under five weeks. This delivered critical advantages to the start up business including system stability and cost effective scalability. |
Source: Salesforce.com
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Salesforce Use Case
We have seen above how different companies are using Salesforce to solve problems and improve productivity. Now, let’s look at how Hindustan Computer Limited (HCL) utilized Salesforce to solve its business challenges.
- HCL wanted to cater to the changing business requirements. To solve this problem, HCL wanted to implement, integrate and migrate to a new sales force application (SFA – software that automates business tasks) from their previous .NET SFA.
- HCL wanted to overcome the challenges of data redundancy and inconsistency caused by multiple applications.
To solve these business challenges HCL chose to implement SFA using Salesforce.com. HCL evaluated Salesforce and found that it met their requirements in regard to security, governance, collaboration and integration with third party applications.
The above image shows the different modules that were implemented to solve the challenges. Below I have explained these modules in detail.
Lead Management Module – HCL used the Salesforce standard solution for lead capturing and assignment, lead qualification and conversion. They developed a custom solution for capturing leads from external sources and screening leads to prevent duplication.
Account Management Module – HCL used the Salesforce standard account management module and implemented a custom solution for defining business logic for real-time search for customer accounts, manage the flow of data and manage daily batch updates.
Contact Management Module – HCL used the Salesforce standard contact management module including activity management and implemented a custom solution for managing flow of data after account conversion.
Opportunity Management Module – HCL used the standard Salesforce opportunity module and developed a custom solution for adding products to opportunity, enabling manual product pricing and for creating discount approvals on opportunity product.
Integration With Other Applications – Salesforce was integrated with applications such as SAP, ODS, BI, and various third-party applications by using AppExchange applications and customized Web Service APIs.
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HCL implemented the Salesforce1 Sales Cloud in four months with 92% user adoption. Four months is quick for a program that impacted over 6,200 users across 14 countries. Ease of integration with third-party applications improved productivity by 3-4 percent. Using Salesforce, HCL was able to validate data at the time of data entry, enabling them to achieve an incredible 90% accuracy in their master data.
For more details, check out our Salesforce Course today.